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Shipping Policy

A legal disclaimer

At Medie, we are committed to delivering your orders accurately, in good condition, and always on time. Please read our shipping timelines and terms carefully.

Delivery & Logistics

  • Estimated delivery timelines are shared during checkout but are indicative only. Final delivery is subject to courier availability, delivery location, and transit delays.

  • Medie is not liable for delays caused by shipping providers or unforeseen circumstances. However, we will assist in tracking and resolving delivery issues.

  • Orders may be shipped in multiple packages depending on inventory location.

  • Tracking information will be emailed once your package is dispatched.

Cash on Delivery (COD)

  • COD is not a trial service. Orders must be paid for at the time of delivery.

  • Refusal of a COD order at delivery may result in permanent deactivation of COD for your account.

  • COD availability is based on pin-code serviceability by our courier partners.

  • If COD is unavailable in your area, we request that you use prepaid payment methods.

Special Requests & Address Limitations

  • For urgent or time-bound deliveries, please mention your preferred delivery window in the order comments and email us at support@medie.life. We will attempt to accommodate but cannot guarantee it.

  • Orders are shipped using India’s most trusted partners including Delhivery, Bluedart, and Ecom Express.

  • If your address falls outside our standard delivery zones, we will contact you with alternate options or arrange for courier redirection where possible.

Order Cancellations & Stock Issues

  • Cancellations must be requested within 4 hours of placing an order by emailing us.

  • Orders once shipped cannot be cancelled.

  • Refusal to accept delivered items or 3 failed delivery attempts may result in blacklisting from future purchases.

  • If an item goes out of stock after your order is placed, we will contact you with alternate options or issue a full refund to your original payment method within 5–10 business days.

Help & Support

  • For any queries, WhatsApp us at +91 90160 31794
    Our team is available Monday–Saturday, 10am–6pm IST.

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